Job Summary/Objective

Primary responsibilities will include:

Daily conference room support, including but not limited to managing booking tool, set up conference rooms and other space according to customer requirements, resetting the space to standard configuration, daily communication with customers.

General mail services support, including but not limited to sorting and distribution of mail.

Team Lead is responsible for supporting the activities within a department of a specific facility. In addition, the Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager. The Team Lead also trains, assists, and monitors staff.

Essential Functions and Responsibilities

• Inform, implement, and communicate all departmental and company policies and procedures.
• At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc.
• Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager.
• Assure that appropriate production level documentation is completed for all production staff.
• Complete production and quality assurance reports.
• Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
• Delegate and direct daily workflow needs to employees.
• Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
• Assure that safety protocols are followed at all times, escalating any issues directly to Management.
• Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management.
• Additional responsibilities and duties may be assigned.
• Ability to move tables, chairs, stanchions, and other conference room furniture
• Ability to lift up to 50 lbs.

Qualifications

• KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:
• High School Diploma or GED. Associates Degree preferred.
• Pervious leadership experience required.
• 1 - 3 years of production and/or clerical experience required.
• Proficient in Microsoft Office.
• Good communication skills, both written and verbal.
• Proficient analytical, decision making, and problem solving skills.
• Demonstrated excellent interpersonal/relationship skills
• Excellent prioritizing and time management skills.

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