We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

Responsible for the stability and integrity of component manufacturing systems, network, and desktop infrastructure for locations and to provide internal customer support for company employees in remote and site-based locations. Ensures the efficient and effective use of issue management and problem management to identify, communicate and resolve systems issues to minimize customer impact and maximize the benefit of component manufacturing systems investments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service to internal customers, responding to their IS (Information Systems) needs, issues, concerns, and requests as it pertains to component manufacturing. Establishes and maintains regular written and in person communications with all levels of end-users within the assigned zone regarding pertinent component support IT activities.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, related equipment and software pertaining to component manufacturing to deliver required service levels.
• Recommends and executes modifications to IT infrastructure to improve efficiency, reliability, and performance.
• Perform on-site analysis and diagnosis of complex hardware problems. Recommends and implements corrective solutions including coordinating off-site repair as needed.
• Participates in key process improvements as they relate to the enterprise computing environment.
• Prioritizes incoming calls, pages and or emails regarding hardware or software problems, checks service desk database for assigned entries; assigns, escalates or responds to Component Support tickets as appropriate.
• Provides training and support to end-users on equipment operation and other issues.
• Ensures physical connections and network connectivity of all servers, workstations, and component manufacturing related equipment are in proper working order.
• Understands and observes all safety procedures and practices to prevent injury to self or coworkers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from an accredited college or university
• 2+ years relevant work experience.
• Or equivalent combination of education and experience.
• Highly self-motivated and directed, with keen attention to detail and strong customer service orientation.
• Excellent verbal and written communication skills.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong hands-on technical knowledge of network and PC operating systems, Windows 2000, Windows XP, Windows 7, Windows 8, Windows 10, Windows 11
• Strong working knowledge of LAN/WAN and Internet uses and typical user connectivity problems.
• Proven experience and success with LAN, WAN, W LAN and W WAN implementation and support
• Ability to troubleshoot, install or reinstall telecommunication racks.
• Wiring experience: RJ-45, RJ 11, 66 blocks, wiring codes.
• Familiarity with TCP/IP, DNS, DHCP, active directory, Microsoft exchange, Cisco VPN and FTP
• Experience working in a team oriented, collaborative environment.
• Knowledge of helpdesk problem management database systems and ability to document problems/solutions in helpdesk log.
• Proficiency in Microsoft Office applications including Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SharePoint

COMPETENCIES

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

• Business and Financial Acumen
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
• Results Driven
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
• Strategic Thinking and Decision Making
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
• Servant Leadership
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
• Emotional Intelligence
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness - understands strengths and weaknesses.
  • Demonstrates empathy - puts themselves in other's shoes.
  • Assumes positive intent.
• Develops and Leads Others
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
• Growth Mindset
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems - actively seeks solutions.
• Innovation
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
• Integrity
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is in an office or remote setting and generally sedentary with physical effort associated with using a computer but may involve walking or standing for extended periods of time.
• Dexterity of hands and figures to operate a computer keyboard, mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Required to be on call and perform after hour support on an as-needed basis, will also require occasional evening and weekend work to meet deadlines.
• High level of travel required, including overnight, to support migration, conversion and moving of remote locations.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here .

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

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