Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let's go beyond expectations and transform healthcare together.
HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
Responsibilities
Job Summary
Coordinate all intake activities to establish home care for patients. Schedules services as determined by physician orders, contact patient/family, referral source and appropriate staff to coordinate services. Manage the patient schedule to provide for timely and coordinated care for all patients. Triage inbound calls from patients, families, physicians and staff members to appropriate clinical or operational personnel ensuring timely, responsive care in the most cost-effective manner.
Interfaces with multidisciplinary team members to provide optimum care. Utilize exceptional communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
Acts as liaison to in-patient case managers and other referral sources in the care coordination of home health services.
- Receives orders for Home Health services from referral sources. Obtains necessary information to coordinate all services. Coordinates start of service with referral sources and patient. Creates and maintains patient & employee schedule to provide timely and coordinated care for all patients. Documents coordination in electronic medical record.
- Serves as hospital liaison to provide in person care coordination for referral management. Will meet with patients, case management team & other health care services members to identify home care needs and provide care coordination to ensure a timely discharge and start of services for home health.
- Develop relationships with referring sources with the emphasis on continuity of care within HonorHealth. Provide education to Case Managers on HonorHealth Home Health. Represents HonorHealth Home Health referring sources
Interfaces with multidisciplinary team members to provide optimum care. Utilize exceptional communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
Obtain benefits and eligibility for new patients as well as recertification's utilizing all resources effectively and efficiently. - other duties as assigned.
Qualifications
Education
High School Diploma or GED Required
Experience
1 year experience in referral, pre-authorization or scheduling Required
1 year home health or post-acute liaison experience Required
1 year customer/patient facing experience Required
Licenses and Certifications
Driver License Valid driver's license Required
Proof of current vehicle insurance Required