About FinThrive
FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

• Find balance with our remote-friendly organization
• Take time to recharge and pursue your passions
• Be part of a positive and supportive work environment
• Grow and excel your career with training and education

About FinThrive

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

• Find balance with our remote-friendly organization
• Take time to recharge and pursue your passions
• Be part of a positive and supportive work environment
• Grow and excel your career with training and education

Our Perks and Benefits

FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

The Impact you will make

The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by helping define application configurations, workflow, and integration with existing host systems. The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the FinThrive product implementations as assigned. The individual will be

part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.

What you will do

• Assess current-state business processes and suggest best-practice solutions using FinThrive' s technology
• Partner with clients to design, document, and deploy application configurations and specifications
• Translate business requirements into functional specifications
• Serve as a liaison with custom development teams to create integration solutions or reports
• Ensure proper deployment of solutions through testing
• Problem-solve and perform analysis of errors based on end-user or quality testing
• Act as a subject matter expert in application, implementation configuration, and deployment
• Provide a consistently positive experience for all client resources, focusing on client-centric best practices and relationship management
• Coordinate activities amongst Customer Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience
• Manage multiple customers through the successful implementation of FinThrive Patient Access and Revenue Cycle Technology solutions
• Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills
• Set and manage customer expectations
• Understand product data requirements and their relation to product features and functionality
• Remain current on release updates and product knowledge for assigned products
• Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers
• Maintain implementation documentation repository
• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

What you will bring

• 2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience
• 1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner)
• Excellent written and verbal communication skills
• Strong organization, analytical, and problem-solving skills, as well as detail-oriented
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Ability to prioritize workload and work efficiently without supervision
• Knowledge of all MS Office Products
• Ability to work concurrently on multiple projects with several teams
• Travel Required: up to 10%

What we would like to see

• Experience with FinThrive's Contract Management Solution
• Associate or Bachelor's degree
• Prior experience in implementing and/or supporting Healthcare and/or financial packages
• Prior experience in implementing and/or supporting software applications
• Previous experience in hospital revenue cycle operations, consulting, or general finance
• Prior experience with direct client / external-facing engagements
• Comprehensive understanding of the hospital revenue cycle