About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Zscaler workload protection solutions to achieve their business and security objectives Assist customers in implementing Zscaler cloud solutions and fully integrate these into their security operations and existing security solutions. Resolve customer support issues and

/What You'll Do Hold daily/weekly get well calls with customers with escalated issues Engage with customers on escalated support issues or critical customer situations Provide expert systems design, recommendations, and configurations Perform in depth diagnostics and troubleshooting using networking tools Assist customers with testing or troubleshooting of networking or cl

The Zscaler Focal Support (FS) team is built around the proven concept of a small group (pod) of support engineers that are very technically competent and familiar with both the technology deployed by a customer and the people maintaining it. As a Focal Support Engineer you will earn the trust of your customers and deliver a superior support experience, being well positio