This position is responsible for providing workflow and solution functionality during client engagement projects. Guides clients through current workflows, upgrades, system changes and enhancements to ensure the solution meets the client’s needs. This role works closely with multiple teams; both internal and external to evaluate and mitigate potential risk to a succ

This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of technical issues escalated by level one technicians. What you will do Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from

Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT and digital imaging support issues. Escalate issues when applicable. Provide at least a basic level of installation, setup, maintenance, and troubleshooting support for multiple digital imaging products an

Regularly patrols the distribution center and immediate surrounding areas to g uard against fire, theft, vandalism, and illegal entry. Examines doors, windows, and gates to determine that they are secure. Interacts with both internal (TSM's) and external customers on a regular basis to ensure both security and safety policies are adhered to. Monitors and ensures proper fu

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross selling) or upgraded products (up selling) to the customer to purchase. Informs customers of promotional items and manufacturer's specia

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross selling) or upgraded products (up selling) to the customer to purchase. Informs customers of promotional items and manufacturer's specia