The Quality Assurance Specialist is responsible for demonstrating a clear understanding of customer service, quality assurance, and contact center concepts and practices. The QA Specialist is responsible for monitoring and documenting customer service representatives' (CSRs) call quality in support of the departmental quality goals and initiatives. This role will be respo

The Customer Service, Proactive Notification Specialist provides consistent, proactive communication to customers regarding status of their jobs. The specialist delivers outstanding customer service by proactively contacting providers of delayed orders on a daily basis. The specialist is responsible for understanding the status of the customer's order within the lab, addr

Develop and Provide Training Content Craft and deliver engaging training and technical content for new and existing products across various formats including in person sessions, online courses, and webinars. Annual and Ongoing Training Initiatives Organize and participate in annual or quarterly meetings, providing targeted training for new product launches, and advanced o

Maintains assigned equipment operational Clears errors from equipment and restarts equipment Ensures equipment has all necessary consumables loaded for operation (alloy, blocks, pads, polish, etc.) Ensures equipment is kept clean during the shift Takes part of scheduled equipment clean up Informs management of equipment malfunction Informs management of quality issues Inf

Assist in the controlling and coordinating of all essential activities within the department. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Duties Ensuring that employees prioritize work based on start dates and follow all S.O.P. Assisted in the monitoring and scheduling of employees' daily activities. Constant feedback about working hours, quality, and service. Daily rep

Performs daily calibration and equipment setup. Identifies possible issues with equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Duties Performs daily Equipment setup Performs daily Equipment calibration Cleans equipment as assigned Visually inspect and test machinery and equipment Listen for unusual sounds from machines or equipment to deduce malfunction Discuss

s of other functional areas Handle confidential data with integrity and professionalism Knowledge, Skills & Abilities Extensive knowledge of GAAP and/or IFRS Accrual Accounting experience Must have independent analytical, decision making, and problem solving skills B.B.A. or B.S. degree in Accounting / Finance Accounting with 5 7 years of experience Proficient in MS Excel

Provide courteous and efficient service to our customers who place orders for stock lenses from our Distribution Center and conducts business in a manner consistent with HOYA values. ESSENTIAL DUTIES & RESPONSIBILITIES Answer incoming calls from accounts help them with placing their stock order, substituting any lenses that may be out of stock when approved by account, an

Enterprise Data Architect Lewisville, TX, USA Req #1975 Tuesday, December 19, 2023 Join The Hoya Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professiona

Enterprise Architect Hoya Lens Headquarters, 651 E Corporate Dr, Lewisville, Texas, United States of America Req #1974 Tuesday, April 23, 2024 Join The Hoya Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the

Director of Total Rewards Dallas, TX, USA Fort Worth, TX, USA Hoya Lens Headquarters, 651 E Corporate Dr, Lewisville, Texas, United States of America Lewisville, TX, USA Req #1587 Monday, March 18, 2024 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting edge technology we p

We are seeking a highly skilled and strategic Sr. Integration Architect to lead and oversee the design and implementation of comprehensive integration solutions that seamlessly connect diverse systems and technologies across the enterprise. In this role, you will play a key part in shaping our overall architecture strategy, ensuring the effective integration of applicatio

Job Title ERP Support Manager Department TM31 7510 HQ IT Reports To Craig Honeycutt FLSA Status Exempt COMPANY HOYA Vision Care Corporate Office Position, also open to working out of other Hoya North American U.S. facilities. (Those located in U.S. Pacific Time zone could be a plus) JOB DUTIES Responsible for working with various lab personnel including Lab Management, Op

Prepare, inspect, and clean lenses for Hard Coating. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Duties Follow all SOP's and best practices for the AR/HV department Ensure lenses are clean of dust and debris Inspection, sorting, washing, and prepping lenses for Hard Coating. Operate Backside Coating machines. Set up lenses into racks, feed racks into Hard Coat Dipping M

Job Title ERP Support Analyst Department IT Reports To Sr Manager of Production Systems FLSA Status Exempt COMPANY HOYA Vision Care Corporate Office Position, also open to working out of other Hoya North American U.S. facilities. (Those located in U.S. Pacific Time zone could be a plus) JOB DUTIES Responsible for working with various lab personnel including Lab Management