Resolve technical issue/user error that is preventing the start or continuation of course instruction, whether in person in the physical space or via the virtual classroom Resolve technical issue/user error that is preventing a student or small subset of students from fully participating in in person instruction, whether in the physical or virtual classroom Provide techni

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun