Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal repo

Develops, maintains, and manages the compliance program including the coordination of compliance activities of other policy analysts. Serves as the organization's technical compliance expert and resolves complex compliance issues. Provides technical advice and guidance to policy analysts on compliance matters. To ensure products, services, and operations are in compliance

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Develop and conduct code reviews with peers to ensure each increment adheres to original version as designed for the user or Process Definition Document to ensure highest quality standards. Participate in daily scrums and communicate innovation progress and/or obstacles. Assist with new software application development to automate and orchestrate across different platform

Evaluate operational efficiency and effectiveness Using primarily Azure Dev Ops (ADO) Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs Analyze, defin

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action Document operating procedures for installations, configurations and /or administration tasks Formulate and administer equipment maintenance program to

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action Document operating procedures for installations, configurations and /or administration tasks Formulate and administer equipment maintenance program to

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

A successful Lead Operations Representative will demonstrate a working knowledge of the processes and procedures as well as the ability to identify and implement process improvement opportunities. Cross training is required as all functions rotate on a regular basis. Qualifications 2+ years of experience in the Banking/Financial industry. Detail oriented and adaptable to

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal repo

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action Document operating procedures for installations, configurations and /or administration tasks Formulate and administer equipment maintenance program to

Full life cycle project management o Establish and lead project teams o Develop project plan/scope/schedule/cost/communications o Procure and/or manage resources/timelines/deadlines/quality o Risk, Issue and Change management o Ensure successful project implementation o Scope of responsibility Apply engineering principles into the design and enhancement of new and existin