include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Assists with routine audit procedures as assigned in all audit areas. Assists with assigned testing for compliance with Section 404 of the Sarbanes Oxley Act of 2002. Sufficiently documents audit workpapers to support conclusions of audit results. Effectively communicates the audit process and results to both the lead auditor and auditee. As

include, but are not limited to Assists with routine audit procedures as assigned in all audit areas. Assists with assigned testing for compliance with Section 404 of the Sarbanes Oxley Act of 2002. Sufficiently documents audit workpapers to support conclusions of audit results. Effectively communicates the audit process and results to both the lead auditor and auditee. As

include, but are not limited to Assists with routine audit procedures as assigned in all audit areas. Assists with assigned testing for compliance with Section 404 of the Sarbanes Oxley Act of 2002. Sufficiently documents audit workpapers to support conclusions of audit results. Effectively communicates the audit process and results to both the lead auditor and auditee. As

include, but are not limited to Collaborate with clients to understand their evolving insurance needs and preferences, providing personalized solutions to remarket their home and auto insurance policies. Conduct policy reviews, identify coverage gaps, and present competitive options from various insurance carriers to meet customers' requirements. Deliver exceptional custom

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Renew and/or market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue. Meets customers' daily requests including policy changes, certificates of insurance, provides answers to customer questions. Monitors policy expiration list to be certain that expiring policies are renewe

include, but are not limited to Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintain frequent and professional customer communication and responding quickly to service requests. May manage or supervise other team members. May lead departmental or divisional initiatives on permanent or ad hoc basis. Maintains high d

include, but are not limited to Develops a working relationship with assigned commercial accounts. Identifies changing coverage needs through annual customer coverage reviews and implements necessary policy changes. Communicates with company underwriters so that renewal policies reflect most current and accurate information. Recognizes and addresses coverage and price issu